Frequently Asked Questions

We recommend that you contact FedEx for pick up. FedEx drop-off requirements can vary from geographical location.

To ensure we don’t create duplicate records of your order in our systems.

No.

Five to 7 business days from the time your order is placed with a Litholink customer service rep.

Yes.

No, just the medications that you physician has prescribed for your kidney stones.

Yes – we encourage you to eat and drink as you normally do.

We recommend that you wait until you feeling well enough to eat and drink normally. 

We recommend that you do not complete the collection if you have a urinary tract infection, otherwise, other infections should not interfere in our testing. However, we encourage you to eat and drink normally during the collection process, so if your infection is interfering with your normal diet routines we suggest you wait until you are back to eating and drinking normally.

Yes, if you miss a void, your results will be compromised and your sample may be rejected.

Yes, we encourage you to eat and drink normally the day before and during the collection process, only the supplement form interferes with the lab test.

No, you don’t have to start it first thing in the morning, though most people find that the most convenient way to do the collection. First void should be put in the toilet.

Vit C may cause kidney stones, but we ask that you stop taking supplements as they may interfere with some of the testing performed by the lab. We want to make sure your results are a true reflection of what is going on in your body. 

Check with your doctor.

Both measurements can be used, however there are more gradations on the jug when it’s placed vertically on a flat service. We recommend you place the jug on a flat service and take a vertical measurement. 

Yes, the preservative contains toxic chemicals, just like many household cleaners, and should be handled with caution and kept away from children and pets. Wash your hands with soap and water. We don’t recommend that you flush the plastic bottle down the toilet, and encourage you to pour carefully or use the spout when you discard the left over urine specimen into the toilet.

A physician order for testing services is good for 1 year.

If stool contaminates your urine specimen it will be rejected, as it interferes with testing. Please contact a customer service representative for a new collection kit.

No, the kit does not expire, but we recommend you complete the collection as directed by your physician.

1 full calendar day. For example – 7AM Monday through 7AM Tuesday

If you haven’t started your collection, we encourage you to wait for the stone to pass. However, it will not interfere with testing.

No - you’ll need to send the first sample within 2 days from the date the collection ends.  We recommend you complete the collections consecutively, however, if you have been directed otherwise by your physician, we’ll need to send out another shipping box and label for you. 

You don’t have to start it first thing in the morning. First void should be put in the toilet.  

Please visit patient.labcorp.com/litholink and fill out the form. 

No, your draw facility will provide supplies, if serum has been ordered by your physician. Check your order form to see if your physician has ordered serum testing.

Call Litholink’s customer service team. 

No, unfortunately we only run the tests defined in our serum panel in our laboratory.

We encourage you to complete the serum after the urine collection is completed, since you will need to ship back the serum and urine together to our laboratories in Chicago. We have provided one blue shipping box for this.

Check the order form.

You can get your blood drawn at a LabCorp patient service center, or some physicians request you get the draw at the physician office.

Litholink will cover the cost of shipping your specimen back to our labs – when calling FedEx, select “0” for a customer service representative to coordinate pick up.  You will not need our account number.

No, unfortunately our billing system is not set up to store this information prior to the sample being completed.

Yes, however we strongly encourage you to ship it the day you complete it to ensure the specimen gets to our laboratory in Chicago on time. The specimen is good for 4 days from the date the collection ends, but we recommend you allow 1-2 days for FedEx delivery. Therefore we recommend you ship within 2 days of starting your collection.  

There is no signature requirement on the FedEx label provided by Litholink, however, we recommend that when you schedule pick up, you let the FedEx representative know if you will not be home and where the shipping package has been left.

Yes, FedEx will pick up from the address you provide them.

We recommend that you call your local FedEx, as hours may vary based on location and geography.

A tracking number is provided on the FedEx label, the purple copy is for you to keep.

No.

No, but your physician should expect results two weeks from the time you send the kit back to us. your physician will notify you of the results.

After Litholink processes and completes your sample.

If a patient is a potential organ donor and they are part of a transplant program through the hospital, there is a form the hospital gives the patient that indicates who should be billed for the testing.

Your insurance carrier address for medical claims and phone number is listed on the back of your insurance card.

Litholink will bill all Medicaid plans.

Litholink is unable to tell you what your Insurance benefits are or what will be applied to patient responsibility, you would need to contact your insurance carrier directly.

Patient information goes at the top where it asks for patient information. If the patient is covered under a spouse’s/parents’/guardians’ policy, their information will go where it asks ‘Complete this section only if you are covered by insurance under someone else’s policy” in the middle of the page.

If you are unable to provide a photo copy of your insurance card, please make sure to fill out everything that is being asked on the insurance form.

If your insurance carrier uses your Social Security number as your member ID number, then yes. If not, you do not have to provide it.

Please call us at 1-800-338-4333 and select “Billing.”

If your insurance carrier uses your Social Security number as your member ID number, then yes. If not, you do not have to provide it.

The Medicare claims address is already on file; you do not have to fill out that portion on the insurance form.